Improving Service Availability via Low-Outage Upgrades

Annotation: Gives an industry perspective (Motorola, Inc.) on the importance of upgrading software without interrupting service, and suggests (common sense) techniques for minimizing downtime. For example, preparing the system for the upgrade, taking backups in case roll-back is needed, minimizing user interaction (since this is typically slower than automated actions and reduces error), etc. Note that the full paper is not available yet.

BibTeX entry:

@inproceedings{dislis02improving,
   author = {Chryssa Dislis},
   title = {Improving Service Availability via Low-Outage Upgrades},
   booktitle = {Workshop on Dependable On-line Upgrading of Dist. Systems
	in conjunction with {COMPSAC} 2002},
   address = {Oxford, England},
   month = aug,
   year = {2002}
}